We provide expert operations analysis and process design including benchmarked assessment, detailed re-design, revenue enhancement and expense reduction initiatives for:
Patient access and other intake programs
Hospital-based clinical services
Physician practices and networks
Our operations design projects have included:
New patient flow processes from multiple points of access to multiple clinical points of service
Effective linkages to and from referral sources
Telephone access, triage, and demand management programs
Integrated information systems for effective processes including centralized scheduling and electronic medical records
A mix of centralized and point of service processes
including appointment scheduling, registration/pre-registration,
insurance verification/certification, medical necessity screening, and billing/collections
New program development and marketing
Patient satisfaction programs
Staff competency, demeanor, and training programs
Patient care coordination processes along the continuum of ambulatory care
Reconfigured point of service intake and other key functional area operations
Customized IT requirements to optimal patient flow processes and end-user effectiveness
Consolidated site and service offerings
New organizational structures to provide a comprehensive care focus
Optimal patient care processes embedded into personnel job functions and daily operations
Service performance standards incorporated into position descriptions, performance evaluations, and daily operations
Our clients have recognized early on that a new ambulatory care facility does not, in and of itself, ensure or accomplish the ideal patient/provider/employee experience. They have relied on Laurel Associates to assist their management teams in the development of new and innovative procedures and processes that are often implemented in existing facilities prior to new construction.
Contact Us
Laurel Associates,LLC
1324 West Thorndale Avenue
Chicago, IL 60660